FAQ | Southern Sippin' Cups
The questions our customers most frequently ask about our custom-made tumblers.
Q: Do I have to pre-pay for my tumbler?
A: Yes. Pre-payment is required for all purchases.
Q: How long does it take to make my tumbler?
A: It takes roughly about 2-4 weeks from start to finish
(Excludes holidays and weekends).
Q: How will you ship my tumbler?
A: I only ship priority to ensure the safety of your tumbler, includes tracking, and insurance.
Q: Will you update me on the progress of my tumblers?
A: I keep you updated throughout the whole process via Facebook, IG and Snapchat. You MUST like the page in order for me to tag you.
Q: Will it take longer if I order several tumblers?
A: Bigger orders (four or more) CAN take up to 6 weeks to complete.
Q: Are all tumblers priced based on the size only?
A: I give quotes based on the size of the cup and what it is you are wanting done. Not all cups are priced the same. All prices are basic starting prices and are subject to change for custom orders.
Q: Can I expect my tumbler to be flawless?
A: While I strive for perfection, minor flaws MAY (not always) be present due to the handmade nature of this item. It will not affect your personalized tumbler in any way. A small speck of glitter may be present on non-glitter tumblers.